Automate your business
More results. Less manual work.
Making Systems Work automates your business processes with smart workflows and AI — so you can focus on what truly matters.
Growing your business with AI
Automate your processes with the help of AI
Answer every quote request instantly, use AI to qualify leads, grow your impact on social media, solve project management headaches and more — while your business keeps growing.
Your processes could be so much smarter
Are you tired of losing valuable time to dull, error-prone repetitive tasks? At Making Systems Work we help you work smarter with automation, bringing in AI where it adds real value. That doesn’t just make your work easier — you can grow faster and free up more time for what truly matters in your business.
So how do you make that happen?
AI Receptionist
Available 24/7 to answer calls and messages
Digital Assistant
Follows up on every enquiry immediately
AI Audit
Roadmap to use AI effectively in your business
Custom Automations
Tailored AI automations built around your business
Here’s an overview of each service.
AI Receptionist for Business Owners
Never miss a client again — available 24/7
An AI receptionist answers calls, messages and emails on behalf of your business — automatically, instantly and always with a friendly tone. Whether it’s a phone call outside office hours, a WhatsApp message or an email: the digital receptionist handles it, answers frequently asked questions and books appointments directly into your calendar. You’re reachable around the clock without it costing you any time.
- Available via phone, messaging apps and email
- Has knowledge of your business and answers questions accordingly
- Books appointments directly into your calendar
- Available 24/7 — including evenings and weekends
- Never miss an enquiry or leave a message unanswered
Phone, WhatsApp, email and other messaging apps, depending on your setup.
Yes, the digital receptionist connects directly to your calendar and schedules appointments based on your availability — depending on the capabilities of your calendar system.
Absolutely. The AI receptionist is designed for business owners and SMEs who want to be professionally reachable without hiring extra staff.
Automated Lead Follow-Up via WhatsApp and Email
Respond instantly — every enquiry followed up within minutes
Your digital assistant follows up on every enquiry or quote request within minutes — via email, contact form or WhatsApp. No manual action required. Research shows that businesses responding within 5 minutes are up to 9 times more likely to convert a lead. With Making Systems Work’s Speed-to-Lead assistant, you’ll never miss an opportunity again.
- Immediate follow-up within minutes of receiving an enquiry
- Works via email, contact form and WhatsApp
- Personalised messages based on the nature of the enquiry
- Fully automated — no manual action needed
- Ideal for quote requests and new contact moments
Typically within 1–5 minutes of the enquiry coming in — but we configure this to suit you.
The digital assistant holds a conversation tailored to your tone of voice and services, asking the questions that matter most to your business.
Yes, integration with WhatsApp Business is absolutely possible.
AI Audit for SMEs and Sole Traders
Discover exactly what AI can do for your business — including a clear action plan.
An AI audit gives business owners and SMEs a clear picture of which processes are suitable for automation and AI. In a focused session, we analyse your current way of working, identify the biggest opportunities and deliver a practical roadmap with concrete next steps. So you know exactly where to start — no guesswork required.
- Analysis of your current business processes
- Identification of the biggest AI and automation opportunities
- Concrete roadmap with priorities and next steps
- Independent advice — tailored to your situation, not a generic sales pitch
- The ideal starting point for business owners new to AI
That depends on your business. To give you genuinely useful advice, we need to properly understand how your business works — your processes, tools and goals. The audit is thorough by design, so it takes more than a single conversation. We’ll be upfront about the time involved once we know more about your situation.
A concrete roadmap with prioritised recommendations, ready to act on.
Absolutely. The audit uncovers blind spots and new opportunities, even if you’re already working with Make.com or Zapier.
Custom Automations with Make.com and Zapier
Systems that work the way you want — including AI where it adds real value
Custom automations connect your existing tools and take over repetitive work entirely. Making Systems Work builds tailored workflows using Make.com and Zapier — from simple integrations to complex, multi-step processes with AI built in. Every project is delivered with full documentation, so you and your team can manage everything independently.
- Built on Make.com and Zapier
- Connects your existing tools to one another
- AI integrations where relevant (text processing, decision-making, content generation)
- From simple integrations to complex, multi-step workflows
- Includes SOP documentation so you can manage it yourself
Almost any commonly used tool: CRM systems, calendars, email platforms, WhatsApp, accounting software, project management tools and more. Tools we commonly work with include HubSpot, Notion, ActiveCampaign and many others.
Yes, we integrate AI where it genuinely adds value — for example, processing text, making decisions or generating content.
Click the button below, fill in the form as fully as possible and schedule a call at the end of the form. We’ll discuss your requirements and send a tailored quote.
Why work with me?
Tailored solutions
Every solution is built around your processes and tools — no off-the-shelf packages.
Fast results
We start immediately and you see results quickly. Our focused approach keeps momentum high.
Efficient collaboration
Regular updates through an agreed channel. We consult only when needed and deliver clean documentation at handover.
How does our collaboration work?
It’s straightforward. Once payment is made, we schedule an intake session. From there we get to work, keeping you updated on progress along the way. At the agreed time, your (AI) automation is live and ready.
Intake
We get to know your business — processes, tools and goals. So we know exactly what’s needed.
Development
We build and test the solution, with regular updates along the way.
Implementation
We go live, train you and activate the system. Includes documentation so you can manage everything independently.
Book a free discovery call
In a no-obligation conversation we discuss your business, processes and the opportunities automation and AI can offer.
Frequently asked questions
For business owners, sole traders and SMEs who want to automate repetitive work and operate more efficiently — without growing their team.
We work primarily with Make.com and Zapier, and integrate AI tools where they add value. We can connect almost any commonly used software.
On average 1 to 2 weeks, depending on complexity. We’ll keep you updated throughout the process.
Less manual work, faster response times, fewer errors and more headspace to focus on growth.
Yes. We integrate AI where it genuinely adds value — for processing text, making decisions or generating content.
Yes. Every project is delivered with documentation (SOPs). Additional support is available on request.
We work with reputable platforms and follow GDPR guidelines. Security is part of every project.
The AI Audit is the right first step. We map out the opportunities and deliver a concrete action plan.
Ready to get started?
Book an AI audit and discover what AI (and automation) can do for your business.